Wateen and its policiesCategory: Technology
Written by: Amend Foster (on May 25, 2008 - 03:18 PM)E-Mail Article to a Friend
Guess what! Wateen finally sent me their bill. Looks like their billing
system is up (not sure though). Whats interesting to know, like its
sister concerns Warid & Bank Al-falah, they also have managed to
bring hidden charges. I very clearly remember their sales
representative (wateen’s, not franchise) hammering it on my head that,
I would only be charged Rs. 1350/- Per Month for a 512KB /10GB cap
package. And for that I was required to give 11 months post-dated
cheques and first month in advance with equipment cost. Now, if you
look at exhibit A, they have managed to bring out Rs. 891.50 worth of
charges, i’m liable to pay.
Its the 3rd billing month and this is the first bill i’m receiving.
What’s interesting to note is the line rent for telephone service,
their IVR hold music also very clearly announces “telephony services
for ZERO line rent!”
I was not yet satisfied with their falsified claims by Wateen’s
support staff about why they are charging me Rs. 1350 and every
billboard out their announcing that I should be paying Rs. 799/- for
the same. Now, they have sent me unjustified bill.
What you guys think about Wateen’s policies? Do we, consumer have any say in this? What we, as consumers can do about it?
People at Wateen, if you are reading this - Please participate in
this discussion and enlighten us about your thought process and how you
come up with these beautiful packages? Well, my post was a rant on the billing issue. But last friday I
experienced a very interesting event with Wateen. We started our office
a bit early that day and wateen’s wireless router died down on us
around 9:45. After the usual restart / re-enter login password, it wont
work. On calling the support number, rather remarkably a support guy
called up within 30 minutes. Very nice! The support gentlemen, a very
polite, in uniform came, connected the router to his laptop and for 2
hours did I think at least a million different experiments. We were
able to work just as normal on our PTCL backup. When he finally gave
up, he requested to take the unit with him to get it tested. Again
interestingly, he came back just after the juma break to announce that
“an Ericsson team is working on the Access point and the issue will be
resolved by evening”. It wasn’t resolved till next morning.
The question! How badly is the support staff managed. I helped the
guy by giving him as much support, backup laptop, patch cable etc.
moral support as it was his 1st week on job, but how bad is the manager
at back-end who had no clue his support staff is working their best to
sort out issues whereas the vendors are working on their products?
Another juicy thing, I can confirm that till this day I personally
numerous people who are using FOD devices just as We, the paid users
are using them. Why? Wateen has no clue about these devices! Nice management! [The post was originally posted at Green & White, Written by Salman Munir]
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